At Truck To Trailer LLC, we stand behind the quality of the products we sell. To ensure your peace of mind, we offer a 12-month warranty on all products purchased through our online store, effective from the date of delivery to the recipient.
1. Warranty Coverage:
- The 12-month warranty period begins from the date of delivery.
- After the 12-month warranty period expires, customer service will no longer provide coverage for the spare part in question.
2. Warranty Exclusions:
The warranty does not apply in the following situations:
- Normal Wear and Tear: Regular wear and aging of the spare part over time.
- Damage Due to Negligence or Accidents: Any part damaged as a result of traffic accidents or improper use.
- Fuel and Exhaust System Issues: Malfunctions caused by poor-quality fuel (including contamination or use of leaded gasoline).
- Careless Repairs: Any spare part that has been damaged externally or technically due to improper repair, resulting in a loss of functionality.
- Environmental Damage: Damage caused by industrial or chemical emissions, corrosive substances, bird droppings, plant sap, chemically active agents (including road de-icing chemicals), and natural phenomena such as hail or lightning.
- Operational Wear: Normal wear on parts like DPF filters, fuel filters, ribbed belts, and other similar components due to regular usage.
3. Warranty Claim Requirements:
To make a warranty claim, the following documentation is required:
- Proof of purchase of the spare part from Truck To Trailer LLC.
- A certified service station report confirming the type of work performed.
- A written conclusion on the malfunction of the spare part.
- Proof of payment for the workshop services that diagnosed or repaired the part.
Contact Us:
If you need to file a warranty claim or have any questions, please don’t hesitate to reach out to our customer service team:
- Phone: +1 (252) 220-8829
- Email: support@trucktotrailer.com
- Address: 2230 Smokey Park Hwy, Suite 114, Candler, NC 28715
We are committed to resolving any issues and ensuring your complete satisfaction with our products.