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Returns Process

At Truck To Trailer LLC, we’re committed to ensuring your complete satisfaction. If you’re not 100% satisfied with your purchase, we’ve got a hassle-free return process to make things right. You have the option to return any part within 30 days of receiving it for a refund—but before sending anything back, please contact us to make the process smooth and easy.

How Our Return Process Works:

  1. Contact Us First
    Before sending back any items, reach out to our customer service team at support@trucktotrailer.com or call us at +1 (252) 220-8829 to get a Return Authorization (RA) Number. This ensures we handle your return swiftly.

  2. Get a Free Return Label
    In most cases, we’ll provide you with a free USPS return label for easy shipping back to us.

  3. Return the Item
    Ensure your return is in new, unused condition, in its original packaging, and ready for resale. Once received and inspected, we’ll process your return within 48 hours.

What You Need to Know:

  • 30-Day Window: All returns must be made within 30 days of receiving the product.
  • Shipping Fees: Please note that shipping charges are non-refundable.
  • Return Condition: Returns must be in new, uninstalled, and undamaged condition, along with the original packaging.
  • Non-Refundable Products: Certain products, including special orders and electronics, are non-refundable. You’ll be notified of this before the order is processed.
  • Restocking Fee: A 30% restocking fee applies to every sale.

Non-Refundable Items:

  • Any product that has been installed or modified.
  • Items marked as non-refundable will require your approval before processing.

Return Process Overview:

  1. Request a Return Authorization (RA): Contact us via email at support@trucktotrailer.com or call us at +1 (252) 220-8829 to obtain your RA number.
  2. Ship It Back: Use the provided return label to send your item back to us.
  3. Refund Processed: Once we’ve received and inspected your return, you’ll receive a credit within 48 hours.

Contact Us

We’re here to help! If you have any issues, questions, or need assistance with your return, contact us:

At Truck To Trailer LLC, your satisfaction is our top priority. Let’s work together to ensure you’re happy with your purchase!
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