Shipping policy

Shipping policy
 
General Shipping Policies & Time

The following chart provides estimated shipping times from the start of transit. This table does not include assembling, processing or manufacturing time. You may receive your order sooner or later depending on these factors as well as the ship to location of the order. Generally, our processing time is between 24 to 48 hours, but it varies by product and product line. To check on an exact processing plus shipping time, please feel free to call our customer service department and they can provide that to you over the phone. Once your order has shipped, any address updates will need to be made directly with our customer service department. Charges to reroute any deliveries will be at the customer's expense.
Shipping Method Transit Time
SMALL PACKAGE SAVER 3 to 7 business days*
This method is only available for products under 10 pounds.  The majority of products that qualify for FREE SHIPPING, will ship this method
GROUND 1 to 6 business days*
Our house carrier is UPS and the majority of packages will ship this way. Occasionally packages may ship Fedex.
SECOND DAY AIR 2 to 3 business days*
For this option please call in and speak to our sales department.
NEXT DAY AIR 1 to 2 business days*
For this option please call in and speak to our sales department.
CANADA 1-6 business days*
Transit time can vary due to border customs and carrier may use contact number requiring further information.
LARGE PACKAGE RATE 3-5 business days*
For residential deliveries the carrier may use contact number to schedule delivery.
Will Call Customer Pick Up
This option is available to all customers, but must be requested over the phone.
There is no shipping or handling charges for choosing Will Call. All customers picking up in person regardless
of bill to location, will be required to pay Florida sales tax unless tax exemption papers are provided.
*Truck To Trailer processes and ships orders Monday through Saturday, excluding major United States Holidays. The majority of our orders will ship North Carolina warehouse. 
Freight/Oversize Shipments
Freight/LTL shipping quotes are calculated based on delivery to commercial addresses.  This means that the property must be commercially zoned and have official business hours of operations.  If you do not have a business address and you have already purchased a Freight or Oversized item then we will contact you with an updated shipping charge that must be paid for delivery.  If you have not purchased yet and would like a shipping quote to a non commercial address, we are more than happy to help!
When a Freight shipment arrives do not sign the delivery receipt before you have fully inspected the package and have marked down the exceptions and damages on the receipt if they apply.  If a Freight shipment does arrive and is damaged, we can not help you if you did not sign for it as damaged and clearly note it on the delivery receipt.
Upon delivery of the shipment, if you do not have the ability and/or equipment to unload your product the freight carrier may ask if you would like to have them unload the product with a lift gate or other methods. Any additional services requested such as this may incur an additional fee charged to the customer by the freight carrier and Truck To Trailer is not responsible for such charges. The decision to accept these charges lies solely with the delivery recipient.
Free Shipping Promotions
All Free Shipping items will ship either USPS or UPS and will have a 3 to 7 day transit time.  For any products or promo codes that offer Free Shipping on orders or individual parts, the Free Shipping only applies to the contiguous 48 United States.  For all other ship to locations, an accurate shipping quote must be calculated and paid.  Free Shipping also does not apply to oversized or freight items unless specifically stated and a commercial zone address is required.
Canada Shipments
Applicable for Ground Shipments Only - Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada.  These charges may include POST, GST, HST, duties and other taxes of goods.  A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. In some cases, orders may be sent in multiple shipments and can incur additional brokerage charges imposed by Canada Customs. The customer is responsible for brokerage fees, POST, GST, HST, duties and other taxes of goods that are imposed by shipping companies or Canada Customs. In the event the customer refuses to pay those fees, Truck To Trailer may be forced to abandon the product at the Canadian border. In that case, the customer will receive no refund back because the product will be lost. *Note - No additional taxes or duties are due for Freight/LTL shipments
International Shipments
At Truck To Trailer we are proud to provide international shipping!  We have a very experienced team of people here to help our international customers receive their parts quickly and at very affordable rates! 
If you are trying to place an order and our website says that we can not ship to your location please contact us at john@advancedtruckparts.com so that we can give you a custom shipping quote.  Once you contact us at john@advancedtruckparts.com we will respond quickly with an accurate shipping quote as long as you provide a full physical address with postal code. In some cases our website may quote and charge you the wrong amount for shipping and if this occurs you will be contacted for additional payment.  While we do our best to have our website calculate accurate shipping quotes, in dealing with international shipments this is difficult and sometimes our team has to calculate the correct shipping rate manually.
International customers are responsible for any duties, taxes, custom charges or currency exchange fees that their shipment may incur during transit.  In the case of a shipment being refused, all transit charges will be deducted from the customer’s refund.
Damaged Shipments
In the event your product is damaged in transit please contact us at 1-828-244-5754 immediately.  All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Truck To Trailer. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item. Please do not attempt to install the part as this will void any replacement options or claims.
Refused Shipments
You reserve the right to refuse a shipment should you change your mind and decide to return the product. Please contact us ahead of time if you plan to do this so we can set up the appropriate return information in the system. If a shipment is refused upon delivery, then Truck To Trailer will deduct the cost of the return shipping from your refund in addition to the initial shipping charge. If the item is damaged upon arrival or defective then we will take full responsibility for the cost of shipping.                                                                                                  
 
Shipping   
We are now shipping internationally! All shipping rates will be calculated, and thus, will vary depending on the shipping location. All shipping rates are calculated based the cost of both the shipping and handling required to send your item.  
Once you have placed your order by purchasing an item, it generally takes 1 to 3 business days to process your transaction and get your product on its way to you. The package then spends another 3 to 10 days in transit (or possibly longer in international shipping situations). Thus, you can expect your order to be delivered between 4 to 14 days from when we receive payment for your item.  
We cannot ship to PO Boxes!!! Before purchasing our item(s), please make sure that either (1) your Paypal account has a confirmed physical address, or (2) you personally supply us with a sufficient physical address to ship to.   
      
Out of Stock  
It is our desire to always have every listed item actively in stock. Occasionally, due to high demand we may be temporarily out of stock on an item. If this happens you will be notified and given the option to either cancel for a full refund or wait for the part to come in (typically 3-14 days).    
 
Contacting Us  
We take pride in having the best customer service! If you have any questions about currently listed items, please call us toll-free in the United States at 1-828-244-5754 (8am-5pm EST)  
If you have any comments or questions about listed items, shipping, handling time, parts you would like to see listed or absolutely anything at all, please feel free to email us. 
 
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