We Are Usually Asked About

  • SECURITY OF OUR SITE

    1. Our site is certified, you can see it at the top of your search engine 2. Our domain is protected according to the recommendations of the Google workspace. 3. We use the following types of protection: ASPMX.L. covered by GOOGLE, we also use DKIM1 - this is a security key that guarantees secure communication with our customers by mail.

  • WHAT KINDS OF SHIPPING DO WE OFFER?

    We have two options for sending: free and paid. -Free shipping: 2 days shipping; Local pickup. -Paid shipping: Overnight shipping; International shipping. Shipping services: USPS; UPS; FedEx.

  • HOW TO TRACK A PARCEL ?

    All our customers are automatically sent a tracking number. If you have any problems, our technical support will help you find your shipment.

  • WHEN WILL MY ORDER BE SENT?

    After paying for the order, you will receive a message on your phone or e-mail. Our managers will place an order within 10 minutes, the parcel will be sent on the same day according to the mail schedule. The delivery time for the parcel depends on the type of shipment.

  • WHAT PAYMENT SYSTEMS OPTIONS DO WE OFFER?

    You can see a list of payment systems that we accept (1. PayPal 2. American Express 3.MasterCard 4. Visa 5. Google Pay 6. Venmo 7. JBC ) If you have any problems with paying for your order, we advise you to contact our technical support service.

  • DO WE HAVE A GUARANTEE?

    We offer our customers a 1 year warranty for any given product. To do this, you need to keep the warranty card and the receipt, which will be attached to the shipment.

  • TERMS OF RETURN OF GOODS

    Our online store offers conditions for the return of goods 1. An item can be returned if you have not used it. 2. The goods must not be damaged 3. The item can be returned if you have a warranty certificate or receipt. 4. The product can only be returned by our customers. For questions about the return, write to us by E-mail: return@trucktotrailer.com

  • WARRANTY POLICY IN OUR STORE

    The warranty period lasts 1 year and is divided into two parts. 1. The first part of the warranty period is 6 months. During this period, the customer can return the goods subject to the terms of the return of the goods on our website. 2. The second half of the warranty period is 6 months. During this period, we guarantee the client the opportunity to get a refund in the amount of 50% of the purchase amount. We also guarantee the possibility of repairing a damaged part, in the event that it was not previously repaired by us, then the warranty does not apply to such goods.

Didn't Find the Answer?